Refund Policy

1. Nature of Product & Instant Digital Delivery

SongMesh (sunoapi.top) provides digital API credit packages for programmatic AI music generation, vocal and stem separation, and audio processing. Delivery is 100% digital and instantaneous: immediately upon payment authorization and confirmation by the authorized payment provider displayed at checkout, the purchased credits are deposited into your authenticated account dashboard. Because our service utilizes high-performance cloud GPU infrastructure for real-time audio synthesis, refund requests are evaluated in accordance with the clear guidelines below.

2. 14-Day Refund Window for Unused Credits

We offer a full 100% refund on any digital API credit package within 14 days of purchase, provided that no credits from the purchased pack have been consumed (0 generation credits spent). If you purchased a package by mistake or decided not to integrate the API prior to expending credits, you are fully entitled to a complete refund without penalty.

3. Consumed Credits & Non-Refundable Scope

Once API credits have been expended to synthesize music tracks, split stems, isolate vocals, convert audio to WAV, or execute other GPU-intensive tasks through our REST API endpoints or playground, those consumed credits become strictly non-refundable. All unconsumed credits have permanent validity and never expire. You can inspect your real-time balance and usage history anytime in your Developer Dashboard.

4. Platform Service Disruptions & Billing Inconsistencies

In the rare event of prolonged downtime, verifiable server failures, persistent internal generation errors (HTTP 500s where credits were deducted without media delivery), or billing anomalies directly attributable to our infrastructure, our billing team will promptly replenish the lost credits or issue a pro-rata refund upon technical audit.

5. How to Submit a Refund Request

To request a refund within your 14-day eligibility window, please email our support desk at [email protected] from your registered account email address with:

• Your registered account email address;
• Transaction ID, order reference, or payment receipt number from checkout;
• Date of purchase and purchased package tier;
• A brief note explaining your reason for requesting a refund.

Our billing department reviews and processes verified refund requests within 2 to 3 business days. Approved refunds are credited back to your original payment method via our payment gateway.

6. Dispute Prevention & Payment Processing Notice

Payments on sunoapi.top are processed securely through the authorized payment provider displayed at checkout. If you experience any technical difficulties, integration questions, or billing concerns, we encourage you to contact us directly at [email protected] before initiating a bank dispute or chargeback. We are committed to resolving all developer requests quickly and amicably.